Support

Email rob@fusiondataco.com or call (916) 507-4160. A person answers within one business day, usually much faster.

Just bought, nothing yet?

The interviewer is built by a person from your intake. If you have not filled the intake in, the link is in your confirmation email (or open /welcome from the browser you paid in). Once the intake is in, the link, login and number arrive within one business day.

The interviewer is not picking up

Check that calls forward to the number on your intake and that the link you shared is the one we sent. If both are right, email us the time of the call and the number it came from; we read the log.

A grade looks wrong

Open the interview on your board and read the transcript; the grade is computed from it and the reasoning is shown. If the transcript itself is wrong, send us the interview id.

Change the questions

Reply to any of our emails with the change. Script changes are included; a full rewrite is the $149 custom script setup on the pricing page.

Cancel

Billing link in your dashboard, or email us. See the refund policy.